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Before Fixing Anything: What ShortMax Actually Is

Understanding who operates ShortMax, a vertical short-drama streaming app, makes trouble with your account easier to handle. On the App Store the seller is listed as SHORTTV LIMITED, a company with its registration in Hong Kong, and Google Play shows the same legal entity under the developer name SHORTMAX LIMITED. The app went live in September 2023, going by the stores: Google Play gives September 3 and the App Store gives September 11 of that year. With over 100 million installs shown for the watch Bride Of The Goblin Lord Android version alone, you are far from alone with a question about billing. The company claims in its store listing that there are more than 50,000 dramas in 19 languages, but that is its own figure and not an independently checked count. The same product covered here comes up whether you enter “shortmax”, “short max” or “shortmax app”. The app’s terms of service are subject to Hong Kong law.

ShortMax Login Not Working?

Signing in with another method than your original one is where most shortmax login trouble starts. Under ShortMax’s terms, you can log in with Facebook, Google or Apple, or with a phone number or email address already linked to your ShortMax account. A purchase can appear to disappear since pressing a different button later could put you in a separate, empty account. Settling on one sign-in method and sticking with it on every device is the safest approach. Do not rely on a guest mode to keep your coins or pass safe, as whether the app offers one is not confirmed. Work through the steps below to rule out that simple mix-up before concluding your coins are gone.

1. Try the sign-in button you chose when you first paid.
2. Look for your purchases as you try the other methods one at a time.
3. For an email or phone login, use the address or number you bound to the account.
4. Reboot your phone once you have updated the app.
5. If nothing works, reach out to support with your UID and receipt, as outlined below.

Understanding the ShortMax Subscription

On the US App Store, the primary shortmax subscription is named Weekly Pass Pro. As of September 2026 the pass is listed at about $19.99 a week, a lower tier sits at about $9.99 a week, and one-time purchases range from about $3.49 to $24.99. Since the US store lists only weekly passes, monthly and annual plans could not be verified. Since pricing differs by country, platform and promotion, those figures work best as a reference point. Per the terms, a subscription is renewed automatically 24 hours before it expires, at the same price as before. This timing surprises people, since cancelling on the final day might already be too late. Outside the pass, episodes are unlocked with coins, and App Store reviewers point out that some cost up to 60 coins with little pricing information up front. Check the price on the unlock screen each time instead of assuming every episode costs the same.

Charged After a Free Trial?

Across this category, one common complaint is an unexpected charge after what seemed like a free period. In its own replies on Google Play, ShortMax admits that people were confused by its “free trial” and “24 hours free” wording. In practice, a weekly pass activated from an offer continues to renew until you cancel it. Both Apple and Google make the point in their help pages that uninstalling the app does not stop billing. Begin by finding out who actually charged you, since this determines where you cancel and where you ask for a refund. A clear timeline makes every later step faster, so collect the evidence first.

1. Find an Apple or Google Play receipt in your inbox.
2. Cancel and ask for a refund through that store if you find one.
3. Capture the merchant name on your card statement if no receipt turns up.
4. Use the steps below to cancel the renewal immediately.
5. Next request a refund through the matching route.

How to Cancel a ShortMax Subscription on iPhone

If you signed up in the App Store, Apple handles the billing, so the cancel control lives in your iPhone settings. Although ShortMax’s terms also mention an “About Subscription” option inside the app, Apple’s settings are the most reliable place to switch off an App Store renewal. Deleting the app from your home screen cancels nothing, and Apple says so in plain terms. Since the pass renews 24 hours before it expires, aim to cancel at least a day before the renewal date. A capture of the confirmation screen leaves you with proof of the date, so take one. The whole thing takes under a minute.

1. Tap your name at the top once you open Settings.
2. Select Subscriptions.
3. Tap ShortMax from the list.
4. Tap Cancel, then confirm.
5. You might have paid under another Apple ID or on Android if ShortMax is missing.

How to Cancel a ShortMax Subscription on Android

On an Android phone, a pass bought through Google Play is managed from the Play Store rather than from ShortMax itself. Google’s help page is clear that removing an app does not cancel its subscription. Google Play is where store-billed renewals are reliably stopped, although the in-app “About Subscription” option named in ShortMax’s terms is another route. Unless you are in the same Google account that paid, the subscription may not show up in the list, so confirm this. Grab a screenshot once it shows as cancelled, and store it with your receipt. If you paid anywhere other than Google Play, it will not show there, and support becomes your route.

1. Launch the Google Play Store.
2. Open your account menu and choose Subscriptions.
3. Select ShortMax.
4. Tap Cancel and follow the prompts.

Money Back: The ShortMax Terms on Refunds

The line ShortMax’s terms take on money back is a strict one. Refunds, as the company puts it, are “not entertained unless the paid product/service is unusable for the reason of ShortMax”. Read literally, that leaves little room for a refund just because you forgot to cancel. That said, Apple and Google have their own refund processes for store purchases, and these run separately from the app’s terms. If you bought on iPhone, you can request a refund through Apple’s Report a Problem page, and Apple usually responds within 24 to 48 hours. For Android purchases, Google says that within 48 hours of purchase you might be able to obtain a refund directly from Google Play. After that window has passed, Google sends you to the developer, which means writing to ShortMax customer service. A refund is never guaranteed, so describe what happened briefly and attach your receipt.

Getting in Touch With ShortMax Customer Service

For the most part, ShortMax customer service works by email. Use the service email listed in ShortMax’s terms of service, which are published on the official ShortMax website. Since at least one circulating address uses a misspelled domain and could not be verified, be wary of addresses shared on question-and-answer sites. When replying to Google Play reviews, the developer asks users to include their UID, the account ID that lets staff find you. For cancellation issues, the same replies suggest the subject line “Cancel Subscription – Urgent”. You can follow the Apple or Google refund route at the same time when replies are slow and the charge came through a store. A complete first message saves time, so include the items below.

1. The sign-in method you use and your UID.
2. The date, amount and store of the charge, along with a screenshot of your receipt.
3. Whether you have already cancelled, along with a screenshot of the cancellation screen.
4. One specific request: cancel, refund, restore your coins or fix a login.

Where to Handle Each ShortMax Task

Trying to fix a problem in the wrong place accounts for much of the frustration. The stores take care of the money for store purchases, while the app handles your account, coins and viewing. Email support handles whatever the app and the stores cannot settle on their own. Before you start tapping through menus, treat the table below as a quick guide. This table reflects the terms and store help pages as of September 2026, and menus may change with updates. The rule when in doubt is straightforward: cancel first and ask questions second.